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BDC & Sales Training

Strong BDCs fuel better processes and happier customers. Yet, missteps in building them can create inconsistencies and inaccuracies that drag down customer satisfaction ratings. Poor execution, bad hiring decisions, and a disconnect between showroom and BDC staff can all contribute to these frustrations and hamper customer engagement.

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DealersGear/What would you like your Automotive BDC to accomplish?
DealersGear

What would you like your Automotive BDC to accomplish?

  • Inbound
  • Sales calls
  • Operator Functions
  • Internet Lead Response
  • Out Bond Calling
  • Sold
  • Unsold
  • Marketing & lead generation
  • Social media
  • Reputation management

Focusing on incremental growth, mastering one component at a time, prevents mismanagement and distraction for both you and your team. Reaching for everything at once is often counterproductive.

Who is going to manage our Automotive BDC?

Choosing the right leader for your automotive BDC is crucial for generating leads and driving sales. While leadership and communication are essential, ditch the salesperson stereotype! Call center experience trumps sales experience in this fast-paced environment.

Why? Seasoned call center reps adapt to the automotive industry quicker, seamlessly transitioning to the BDC's high-volume, customer-centric demands. They already possess the communication skills and process-building expertise to structure your team for success. So, look beyond the showroom and discover your ideal BDC manager in the world of call centers!

DealersGear/Who is going to manage our Automotive BDC?
DealersGear/Where am I going to find the right people to staff the BDC?
DealersGear

Where am I going to find the right people to staff the BDC?

To build a strong call center team, prioritize candidates with relevant experience in customer service or sales, regardless of their academic background or personal characteristics. Platforms like Craigslist and Facebook can be helpful; also consider expanding your search to include job boards, professional networks like LinkedIn, and even employee referrals.

Design your interview process to assess their natural communication skills and problem-solving abilities. Utilize role-playing scenarios that simulate real-life customer interactions and evaluate how they handle pressure, empathy, and active listening. Throughout the process, ensure a positive candidate experience with clear communication, timely feedback, and a focus on finding individuals who align with your company culture.

Remember, the best candidates are those who possess a genuine passion for helping others, a strong work ethic, and the ability to adapt to diverse customer needs. By focusing on these key qualities and creating a fair and inclusive hiring process, you'll attract a talented team that can effectively serve your customers and contribute to your success.

What would you like your Automotive BDC to accomplish?

  • Inbound
  • Sales calls
  • Operator Functions
  • Internet Lead Response
  • Out Bond Calling
  • Sold
  • Unsold
  • Marketing & lead generation
  • Social media
  • Reputation management

Focusing on incremental growth, mastering one component at a time, prevents mismanagement and distraction for both you and your team. Reaching for everything at once is often counterproductive.

DealersGear/What would you like your Automotive BDC to accomplish?

Who is going to manage our Automotive BDC?

Choosing the right leader for your automotive BDC is crucial for generating leads and driving sales. While leadership and communication are essential, ditch the salesperson stereotype! Call center experience trumps sales experience in this fast-paced environment.

Why? Seasoned call center reps adapt to the automotive industry quicker, seamlessly transitioning to the BDC's high-volume, customer-centric demands. They already possess the communication skills and process-building expertise to structure your team for success. So, look beyond the showroom and discover your ideal BDC manager in the world of call centers!

DealersGear/Who is going to manage our Automotive BDC?

Where am I going to find the right people to staff the BDC?

To build a strong call center team, prioritize candidates with relevant experience in customer service or sales, regardless of their academic background or personal characteristics. Platforms like Craigslist and Facebook can be helpful; also consider expanding your search to include job boards, professional networks like LinkedIn, and even employee referrals.

Design your interview process to assess their natural communication skills and problem-solving abilities. Utilize role-playing scenarios that simulate real-life customer interactions and evaluate how they handle pressure, empathy, and active listening. Throughout the process, ensure a positive candidate experience with clear communication, timely feedback, and a focus on finding individuals who align with your company culture.

Remember, the best candidates are those who possess a genuine passion for helping others, a strong work ethic, and the ability to adapt to diverse customer needs. By focusing on these key qualities and creating a fair and inclusive hiring process, you'll attract a talented team that can effectively serve your customers and contribute to your success.

DealersGear/Where am I going to find the right people to staff the BDC?
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